In virtual training the interaction between humans and virtual bots is reaching new horizons. Instant interaction marks the difference between effective-dynamic learning and linear-monotonous learning. At Educativa we have once again managed to take the experience of e-learning training and talent-performance management to the next level: integrate a Chatbot or WhatsApp to your Virtual Platform. Here’s how to do it.
What is a Chatbot?
A chatbot is a computer program designed to simulate human conversation through messaging interfaces, such as instant messaging apps, websites, or mobile applications. These bots can answer questions, provide information, perform specific tasks, and even carry out transactions, all without the need for direct human intervention.
Benefits of ChatBot on Your Platform
Integrating a Chatbot into an LMS platform like Educativa improves efficiency and user experience (including students, administrators, and webmasters) and also allows you to personalize and innovate in virtual training as it helps each educational institution or company to offer faster and more efficient support, improve communication with students/collaborators, and provide more personalized and adaptive learning:
24/7 Availability: they can be available at any time of day, allowing your institution to offer support and user assistance even outside traditional business hours.
Instant Responses: they can provide fast and accurate answers to the most common questions (FAQs), improving user experience and reducing wait times.
Automation of Repetitive Tasks: they can handle routine and repetitive tasks, freeing up Webmasters, Administrators, and Tutors to focus on more important and strategic activities.
Personalization: some feature artificial intelligence and machine learning, allowing them to learn and adapt to the individual needs of each institution or company, offering personalized responses and recommendations.
Cost Savings: automating processes through chatbots could significantly reduce operational costs, especially in student inquiry and support tasks.
Benefits of WhatsApp on Your Platform
On the other hand, integrating a WhatsApp number into the virtual platform as a user or student service channel is an excellent strategy to boost interaction and student satisfaction or users interested in becoming students.
This option offers two options for managing conversations:
- Human response on WhatsApp
- Bot response on WhatsApp
Human Response on WhatsApp
Conversations are handled by real people from the Student/Customer Service team. Inquiries may come about online courses, functionality, or specific issues. The staff can directly answer questions by offering personalized advice and resolving problems efficiently:
Personalization: allows providing responses tailored to the needs and specific inquiries of each student or person writing.
Flexibility: agents can handle complex conversations or unexpected situations more effectively.
Empathy: students or interested people can feel more valued when receiving responses from real people, especially in sensitive situations.
Bot Response on WhatsApp:
The client hires a WhatsApp bot (Whaticket, Funnelchat, ChatCompose, LivePerson.) to manage conversations. This option in turn allows two types of services:
- Fully bot-managed: through a configuration of pre-set questions and answers with the contracted service.
- Hybrid: the bot responds first to classify the inquiry through options and can then be transferred to a staff member.
Some advantages of this alternative:
Efficiency: the bot can instantly respond to common inquiries 24 hours a day, 7 days a week, without needing human intervention.
Scalability: allows managing a large volume of inquiries simultaneously, without requiring more staff.
Consistency: the bot provides coherent and accurate responses, ensuring a uniform experience for all users.
Types of Chatbots Applicable to a Virtual Platform
There are several types of Chatbots on the market that could be integrated into your Virtual Educational Platform:
Simple Response Chatbots
These chatbots are designed to answer basic questions and provide general information about products or services. They are paid services and have a demo. Each is compatible with multiple languages and customizable: FAQ Bot, Tidio, DattaChat, Aivo, ChatGPT (GPT-3)
Customer Service Chatbots
Designed to provide support and assistance to students, helping them resolve problems and answer questions. Some offer a free version with basic features and paid plans with more advanced features: Zendesk Chat, Freshchat
AI-Based Chatbots
They use advanced artificial intelligence and machine learning technologies to understand natural language and offer more sophisticated and personalized responses: Dialogflow (Google), IBM Watson Assistant, ChatGPT (OpenAI), Amazon Lex (AWS)
Chatbot and WhatsApp Implemented in Educational Platforms
These are some chatbot implementations that we have deployed for clients using Educational Platforms:
How to Implement Chatbot or WhatsApp on Your Educativa Platform
Chatbot on the Platform
For Chatbot the client must hire one of their choice and then provide us with the JavaScript code so we can finally integrate it into their virtual platform:
- Contract the Chatbot service: the client must contract the chatbot of their choice. This first step is research-based as it requires determining the objective of having a chatbot and then choosing a service that meets it.
- Provide the JavaScript code: once the client contracts their chatbot, they must send an email to soporte@educativa.com requesting this implementation and indicating the JavaScript code (provided by their chatbot provider).
- Chatbot Implementation on Campus Virtual: our support team will implement the chatbot on the client’s virtual campus through a floating button in the bottom right corner of the screen, allowing easy accessibility for users.
- Functionality Testing: once implemented, we will perform tests to ensure the chatbot works correctly on the client’s virtual platform.
WhatsApp on the Platform
To integrate the WhatsApp button, the client only needs to send us an email to soporte@educativa.com requesting this implementation and indicating the WhatsApp number that will receive inquiries. We’ll then integrate it into your virtual platform.
Whichever implementation is chosen, it is important to clarify that Educativa is limited to integrating the external product into the Platform, meaning we do not provide technical support for it. It is also important to note that the cost of this implementation is fully waived.
In summary, chatbots are revolutionizing the way we interact with technology, offering benefits for both companies and users. From providing user support 24 hours a day to automating repetitive tasks, chatbots are unlocking a world of possibilities in the e-learning world, and Educativa offers you the option to integrate them at no cost.
Enjoy this new communication experience on your Platform!
Cecilia Mohni
Educativa Social Department